Understanding the drawbacks of technology backup to promote IT usage among small Mexican firms uri icon


  • This work performs a diagnosis about the factors that determine the use of information and communication technologies (ITC) and information systems (IS) among small retailing and service firms located in the downtown area of a large Mexican city. The study uses a multi-case approach to classify firms in terms of their technology infrastructure and the extent of e-business applications. Once firms are classified, their degree of IT usage is related to the following factors: IT innovation promoted by CEO, IT knowledge sharing among employees and technical support provided by consultants and system vendors. Case analysis shows those firms that make full use of their technical infrastructure have CEO/owners with better perceptions about the usefulness of Internet-based technologies, have established collaborative relations with consultants, and employees interested in using IT to facilitate and improve their tasks.

Publication date

  • December 1, 2010