AcademicArticleSCO_85047485284
Academic Article in Scopus
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abstract
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© 2017 IEEE. This paper provides a comprehensive analysis of how customers and other stakeholders can be involved in value co-creation activities in a collaborative Product-Service System (PSS) design and engineering process, and which of the existing engagement methods in the body of knowledge can be adopted in order to achieve their active participation in value co-creation. Furthermore, the paper aims to contribute to the evolution of PSS design and engineering approaches from customer-centric ones to a stakeholder centric co-creation perspective.
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