Business Processes Digitalization as a Resolution Direction for Digital Operations Challenges in Digital Supply Networks Academic Article in Scopus uri icon

abstract

  • Supply chain maturity models urge increased collaboration among supply chain participants to achieve sustained competitive advantage through operational end-to-end visibility and transparency. Digital solutions provide the tools and technologies to enable Digital Supply Networks through inter-connectivity among supply network partners. A major challenge in improving digitalized operations is the divergence between `official¿ business processes that are mapped out with accountabilities assigned and the `de facto¿ business processes that are executed. During business processes optimization and IT system enhancements, this mismatch between documented versus tribal business processes results often in inefficient, ineffective, and if not addressed early, infeasible digital solutions. In this paper, the authors outline challenges and their root causes by discussing possible resolution directions in the dimensions of organizational change management (e.g., connected customer), IT systems gaps (e.g., composable applications), and common datasets for digital operations and business process mining applications (e.g., digital twins). © 2022, Publish-Ing in cooperation with TIB - Leibniz Information Centre for Science and Technology University Library. All rights reserved.

publication date

  • January 1, 2022