publication venue for
- Viewpoint: from Star Trek to ¿Service Trek¿: these are the voyages of the service community. 39:69-75. 2025
- Service experience lies in the eye of the beholder: contextualizing extant literature toward integrating eye-tracking in service research. 38:1117-1131. 2024
- Managing informal service organizations at the base of the pyramid (BoP). 33:112-124. 2019
- Cross-national differences in complaint behavior: cultural or situational?. 32:913-924. 2018