publication venue for
- Reducing frontline employee directed verbal abuse: A multi-study approach. 89. 2026
- Customer engagement in Saudi food delivery apps through social media marketing: Examining the antecedents and consequences using PLS-SEM and NCA. 81. 2024
- Risk due to insufficient retail service management considering satisfaction level for distributor and consumer. 81. 2024
- Is the advertisement policy for dual-channel profitable for retailing and consumer service of a retail management system under emissions-controlled flexible production system?. 78. 2024
- From traditional to transformed: Examining the pre- and post-COVID consumers¿ shopping mall experiences. 76. 2024
- Measuring customer aggression: Scale development and validation. 73. 2023
- Authenticity, fit and product type: Testing a celebrity brand extension model cross-culturally. 63. 2021
- Relationship quality as an antecedent of customer relationship proneness: A cross-cultural study between Spain and Mexico. 42:78-87. 2018
- Retailing in today's world: Multiple channels and other strategic decisions affecting firm performance. 34:261-263. 2017