publication venue for
- Countering Virtual Brand Sabotage: The Power of Informative Responses. 28:451-468. 2025
- Customers¿ Attitudes Toward Frontline Employees with Intellectual Disabilities: Scale Development and Validation 2025
- Customer Perceived Value: A Comprehensive Meta-analysis. 27:501-524. 2024
- A Systematic and Visual Overview of 25 Years of the Journal of Service Research: The Journey Continues. 26:479-492. 2023