education and training Doctor of Science in the Senior Management Area Industrial and Systems Engineer, Tecnológico de Monterrey Master of Engineering with Specialty in Quality Systems, Tecnológico de Monterrey Master of Engineering with a specialty in Quality and Productivity Systems, Programas en Línea
awards and honors Círculo de Profesores Destacados 2021, conferred by Tecnológico de Monterrey EIC, 2021
jjfranklin@tec.mx