Diagnosis of information systems for the hotel sector at Puerto-Morelos

© 2019 IISE Annual Conference and Expo 2019. All rights reserved.For hotels, when it comes to defining a specific marketing target, collection of guests¿ general data, such as complete name, nationality and number of nights stayed, becomes a basic requirement. Each of the hotels in Puerto Morelos collects the data in a different format, which depends of the PMS (Personal Management System) used. The project¿s purpose is to make a diagnosis of the information systems of these hotels to find an alternative solution to the Tourism Department¿s daily calls to know the hotels¿ tourism data. First, a survey with questions of the hotel¿s general information and PMS aspects was made. Further investigations of the PMS were made to know which one was more effective, their advantages and disadvantages. Finally, the best solution to help the Tourism Department is to offer incentives to the hotels so they can share their tourism data each week, which will increase Puerto Morelos¿ marketing material to attract tourists, and the competitiveness between hotels to offer better services and products. This said, the next step is to organize all the hotels so they can win the incentives, and at the same time, help increase Puerto Morelos¿ economy and tourism.

Diagnosis of information systems for the hotel sector at Puerto-Morelos Academic Article in Scopus