abstract
- © 2021, Universidad Compultense Madrid. All rights reserved.Quality assurance requires not only a technical but ethical and philosophical reflection. These principles make the different countries standards not the same according to each particular reality. This document aims at identifying the characteristics of the educational quality assurance processes. The systematic mapping method was used. There were considered 154 articles published from 2016 to 2020 in Scopus and Web of Science(WoS) data bases. Inclusion, exclusion, and quality criteria were applied to obtain the most relevant information. The results show the descriptive characteristics of the quality assurance processes as well as the main methodological approaches used, the areas of influence, the application contexts, and the topics addressed.