abstract
- An organization¿s ability to manage its performance is essential for its future development. Key Performance Indicators (KPIs) are a solid base on which to support the decision-making process. A dashboard offers the user an array of important business insights which can also be used to define metrics, set performance goals, and proactively identify problems. It is one of the most useful tools for company management. However, it is not easy for a Small and Medium Enterprise to start monitoring the KPIs and even more to select which are the most important KPIs to start with that help the organization to grow. This research presents a methodology that combines soft systems with quantitative tools for selecting the initial KPIs for SMEs. © IISE and Expo 2023.All rights reserved.