publication venue for
- Service Quality Perceptions in Omnichannel Retailing: Exploring the Case of ¿Click-and-collect¿ in Mexico¿. 36. 2026
- Emcaser: Mexican scale for measuring service quality in re staurants EMCASER: Échell e mexicaine de qualité du service dans les restaurants EMCASER: Escala Mexicana de Qualidade no Serviço em Re staurantes Escala mexicana de calidad en el servicio en restaurantes (Emcaser). 27:43-60. 2017