selected publications academic article in scopus Retailing in today's world: Multiple channels and other strategic decisions affecting firm performance. Journal of Retailing and Consumer Services. 34:261-263. 2017
teaching activities Brand Equity Customer Service Systems Introduction to Professional Development Service Management Strategic Services Marketing Strategies for Retailing and Multichannel
education and training Biochemical engineer, Instituto Politécnico Nacional Doctor of Business Administration, University of Phoenix Master's Degree in Business Administration, Tecnológico de Monterrey