selected publications academic article in scopus Leveraging CRM Capabilities for Enhanced Relationship Maintenance and Performance: Empirical Insights from Latin America¿s Business-to-Business Sector. Journal of Relationship Marketing. 2025
teaching activities Doctoral Research XII Doctoral Research XIII Market Research and Understanding User Experience (UX) and Omnichannel Marketing User Experience (UX) and Omnichannel Marketing User Experience (UX) and Omnichannel Marketing
education and training Bachelor of Business Administration, Universidad Bicentenaria de Aragua Ph.D. in Consumer Science-Marketing, Universidad Autónoma de Madrid