selected publications academic article in scopus From conversation to insight: competitive learning and generative AI for customer experience extraction in the financial sector. International Journal of Bank Marketing. 1-35. 2026 Responsible Design Thinking. Journal of Marketing. 2026
teaching activities Consumer Behavior Doctoral Research VI Market Research and Understanding Prosocial Behavior of Individuals, Brands and Companies
education and training Bachelor of Science, Guru Nanak Dev University, Amritsar Doctor of Philosophy of Business Administration, University of Mississippi