A new framework for coping human resource management analysis for workplace incivility in higher educational institutions Academic Article in Scopus uri icon

abstract

  • Disrespectful behavior within the workplace is a pervasive issue with consequential implications. In South Asian context, workplace incivility, encompassing incivility, abuse, and harassment, persists as a prevalent yet underreported predicament, notably within academic institutions. Therefore, the primary goal of this study is to thoroughly understand the phenomenon of workplace incivility experienced by faculty members in Pakistan (a South Asian country), including examining its multifaceted consequences and exploring a framework of coping strategies employed by participants in dealing with such adversities to mitigate such issues in higher educational institutions. In this study, the researcher employs a qualitative inquiry and utilizes a descriptive phenomenological method to vividly portray the experiences of faculty members of higher educational institutions subjected to various forms of workplace incivility. Using snowball sampling technique, 21 faculty members of higher educational institutions were interviewed giving detailed accounts of their encounters with workplace incivility. The transcripts from the participant's interviews were analyzed using a phenomenological method through Atlas.ti software elucidated four themes and 21 subthemes. The findings were discussed through Social Network Theory for comprehending and exploring disrespect within Pakistan's higher educational institutions. The study implications, limitations, and future study directions are discussed to put the overall discussion into perspective.

publication date

  • January 1, 2026