selected publications academic article in scopus From conversation to insight: competitive learning and generative AI for customer experience extraction in the financial sector. International Journal of Bank Marketing. 1-35. 2026
education and training Licensed in mathematics, Universidad Autónoma de Nuevo León Master's Degree in Industrial Economics, Facultad De Economia U.A.N.L. PhD in Analysis, Universidad Complutense de Madrid
rocha.jose@tec.mx
